I have dumped some example customer support text in here. Revise as needed.
Payment and Shipping
All orders are shipped via UPS. Standard ground shipping takes approximately 2-7 business days, depending on your location. Priority shipping, 1-3 days from date shipped, is available for an additional charge.
PO Box A physical shipping address is required by UPS for delivery. Unfortunately, we cannot ship to PO boxes, APO or FPO addresses.
Continental United States
Standard Ground Shipping: For orders totaling less than $75.00, a $4.95 shipping fee is charged. Next Day, Second Day or Third Day to some locations is measured from the day shipped, and is available for an additional charge, to be calculated at checkout.
Alaska and Hawaii
Standard Ground Shipping: A $14.95 shipping fee is charged. Expedited shipping (Next Day Air or Second Day Air) is available for an additional charge upon checkout.
Currently, Jane Inc. is unable to process and ship orders to destinations outside of the 50 United States.
We accept MasterCard, Visa and American Express for payment. Orders are shipped and delivered Monday through Friday, excluding national holidays. Shipping charges are based on order totals, excluding tax and gift-boxing. Sales tax is added to all orders sold to, or shipped to, an address in California.
How do I return my order?
Before returning an order to us, please email us at firstname.lastname@example.org to receive a Return Authorization Number. If you return your order without first contacting us, we cannot guarantee that the return will be processed properly. We request that you pack return item(s) in the original packaging. Along with your return, please include a copy of your invoice, the reason for return and a reference to the Return Authorization Number.
Do you guarantee your products?
Every one of our products is created with great care. We guarantee your satisfaction for 30 days from the date of purchase. If, for any reason, you are unhappy with a product that you purchased directly from us, we will promptly exchange the item or provide a refund, excluding shipping costs.